AN715-51 - System not recognizing battery

mcd1993
mcd1993 Member Posts: 5 New User
edited December 2023 in 2020 Archives
So I had this problem first time a few days ago. I was playing FH4 on ultra and out of nowhere the laptop switches off. It was plugged in, and I turned it back on again no problem - but then whenever I unplugged the laptop it would die immediately.

I did some searching and found this guy who had a similar problem with a Predator laptop:
https://community.acer.com/en/discussion/600941/need-help-with-power-on-issue-helios-300-ph315-52-78vl-just-got-it-back-from-acer#latest

I followed the steps he recommended, and carefully removed the battery cable from the motherboard, waited, and then re-inserted it. Hooray! Problem solved, the laptop worked even while it was unplugged. Fast forward to today, I boot up FH4, and again out of nowhere the laptop switches off. Back to square 1, the laptop now won't work again while it's unplugged. I can't keep opening up the laptop and removing the battery, is there any other solution for this or am I going to have to send my (3 month old) laptop for a repair already?

Answers

  • Can you inform the version of the bios?

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  • mcd1993
    mcd1993 Member Posts: 5 New User
    It's BIOS v 1.29 from 09/04/2020. I don't think that's the problem. I've also updated all my drivers.
  • Is your laptop still under warranty? Have you tried to disconnect the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)