Helios 300 (2020) Not Charging While Paying Games

Tmac834
Tmac834 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hello, 

I picked up the Helios 300 (PH315-53-72XD) last Saturday and have had issues with the laptop not staying charged while playing. I've looked over the other community posts about troubleshooting and I've tried deleting the battery driver, cycling the battery, and having the laptop charged to 100% before starting any games and the issues persists. The laptop will charge until the game is loaded and then I get three beeps with the amber and blue light blinking. It doesn't matter if the game is high gpu use like Apex or less stressful like Slay the Spire.  I talked to Acer customer service and they are sending a new ac adapter but is there anything else that could causing the issue? I'd rather return it then send it in for service with delays in shipping these days but I'd like to get it to work! Thanks for reading. 

i7-10750H
RTX2060
512 GB SSD
16GB DDR4