Screen Goes Off

Harsimran13
Harsimran13 Member Posts: 1 New User
edited December 2023 in 2020 Archives
Hello Everyone!

I have had this Acer Aspire VX5 since 2017 and I started facing this issue where the screen would go off while I'm working. Everything else is running in the background. It's just the Display stops showing anything and only the backlight is on. It just goes off. So I have to either put it to sleep and turn on again (it works at times) or I have to force restart my pc using the power button.

I'm on Windows 10 Home Version 2004 OS Build 19041.450

Has anyone else faced this?
Video: https://photos.app.goo.gl/rzhRGapF1HjcC8iP6

Answers

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    you should perform a power reset and check if the issue is resolved.
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.
    The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds.
    Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop to check the charging issue.

    If the issue persists, open device manager, under the Batteries category, Uninstall "Microsoft ACPI Compliant Control Method Battery". Then in Device Manager taskbar, click Scan for hardware changes. After device manager detects Microsoft ACPI Compliant Control Method Battery component and restores it, restart your computer and issue should be fixed.