XZ322QU - Monitor Does not turn on when booting / coming back from pc sleeping

ericm1
ericm1 Member Posts: 2 New User
edited February 27 in 2020 Archives
Monitor stays off with a solid red light, the control nub and power button do not function either. I have to unplug and re-plug it for it to function. This is a new monitor and it doesn't seem to have any settings to disable it's own 'deep-sleep' according to the manual I found on the website.

Monitor seems fine besides that, do I have to return it?

Answers

  • jeremym
    jeremym Member Posts: 1 New User
    i have the same problem the monitor is not turning on when coming back from sleeping or a brand new boot. please help
  • ericm1
    ericm1 Member Posts: 2 New User
    jeremym said:
    i have the same problem the monitor is not turning on when coming back from sleeping or a brand new boot. please help

    Talked to support, if you've done a clean install of drivers, try different ports, every other option already that they're going to ask you to do anyways, they'll ask you to send it in. Just return it to the store, unless you're past your return-by date.
  • Bonedancr
    Bonedancr Member Posts: 2 New User
    Are you using HDMi or DisplayPort cable?  I have a similar problem that can only be fixed by using an HDMI cable and fiddling with the BIOS.
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Try another HDMI cable.
  • CJF60
    CJF60 Member Posts: 4 New User
    I had the exact same issue with my XZ322QU using the provided DP cable. Tried all of the tricks I could find online and nothing worked. I bought a different VESA-certified 1.4 DP cable and that appears to have solved the problem. The monitor woke up yesterday afternoon after the computer had been off for a few hours and woke up this morning after the computer had been off for more than 12 hours.

  • CJF60
    CJF60 Member Posts: 4 New User
    Update - There certainly seems to be a time-dependency on whether the monitor comes on or not. After letting the computer sit for nearly a day, the monitor did not turn on, so it was returned and replaced with a different brand 32" monitor. It's amazing how nice it is for a monitor to start up with the computer every single time!
  • mmillicurie999
    mmillicurie999 Member Posts: 14

    Tinkerer
    CJF60 said:
    Update - There certainly seems to be a time-dependency on whether the monitor comes on or not. After letting the computer sit for nearly a day, the monitor did not turn on, so it was returned and replaced with a different brand 32" monitor. It's amazing how nice it is for a monitor to start up with the computer every single time!
    Same issue with the KA272U. Me and another member got a Dell instead, and everything just works without the dreaded yellow light of death. There is something wrong with Acer DP implementation at least with some of their lines/lots.

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