What happened to this indicator??

BGR
BGR Member Posts: 10 New User
edited November 2023 in 2020 Archives
this predator always shows batter indicator after turn off the laptop.and iam not connecting charger but it shows plugged in.what happened to this??

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  • BGR
    BGR Member Posts: 10 New User
    Hello guys help me to solve this!!
    My laptop is predator and I'm get repair on February as motherboard issue.but my motherboard is predator but they install in aspire motherboard.and March iam getting problems and iam unable to install predator sense etc.iam report these problems in the lockdown they tell unable to come to repair they will tell some things to repair like battery reset and ram clean etc.in July 26th iam getting totally turn off.iam apply request in acer.co.in it was telling my warranty expires on July 2nd but my warranty expires on August 1st .and these problems reported in customer care and mails from August 3rd they are telling your warranty expires so go-to repair center and repair through chargeable basis.but my problem occurred in before warranty expires!!
  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer
    BGR said:
    Hello guys help me to solve this!!
    My laptop is predator and I'm get repair on February as motherboard issue.but my motherboard is predator but they install in aspire motherboard.and March iam getting problems and iam unable to install predator sense etc.iam report these problems in the lockdown they tell unable to come to repair they will tell some things to repair like battery reset and ram clean etc.in July 26th iam getting totally turn off.iam apply request in acer.co.in it was telling my warranty expires on July 2nd but my warranty expires on August 1st .and these problems reported in customer care and mails from August 3rd they are telling your warranty expires so go-to repair center and repair through chargeable basis.but my problem occurred in before warranty expires!!

    What model number Predator do/did you have? Also, how do you know that "they install in aspire motherboard"? =) This is very strange and highly unlikely that an Aspire would be installed into a Predator case as no Aspire model mainboard will fit into a Predator case, its just impossible!  :astonished:


  • BGR
    BGR Member Posts: 10 New User
    My model number is predator ph315-51.
    And in the bios the name is aspire xxxx like that
    I am installing predator sense it was not installed because it was name is aspire.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020 Answer ✓
    BGR its not an aspire motherboard firstly because they have nothing in common they are completely different they just flashed the wrong bios model name unfortunately this is a very common issue and happens all the time when replacing mobos send it back to acer to get the proper name fixed only they can fix it and it has to include the word Predator befor the model or PS cannot recognize it and will not install in your case the correct bios name should be Predator PH315-51 good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BGR
    BGR Member Posts: 10 New User
    Thank you for your answers, but that only not my problem. now my laptop is not turning on.it will comes before warranty expires now they will said only sorry.because warranty expires .but my warranty expires in August in acer.co.in shows my warranty expires in July .what about this issue??
  • brummyfan2
    brummyfan2 ACE Posts: 28,588 Trailblazer
    Answer ✓
    Hi,
    Could you please post the full model name, like PH3xx-xx, in the meantime, try a battery reset, if you have the pinhole at the bottom cover, please folloe the instructions in this video:https://acer--uat.custhelp.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset#:~:text=Unplug the AC power adapter,button down for 5 seconds.
  • BGR
    BGR Member Posts: 10 New User
    My model no ph315-51
  • brummyfan2
    brummyfan2 ACE Posts: 28,588 Trailblazer
    Hi,
    There's a pinhole next to memory door, switch off the laptop, disconnect the AC adapter and follow the instructions in the video in my previous post, let the laptop to rest for 15-20 Mins, reconnect the AC adapter and fully charge the battery before start using.

  • BGR
    BGR Member Posts: 10 New User
    I'm done you said but no use !! 
  • brummyfan2
    brummyfan2 ACE Posts: 28,588 Trailblazer
    Hi, Give this a try, go to Settings, Personalisation and click Taskbar, then click "Select which icons appear on the Taskbar", turn off Power icon at the next window, reboot and switch it on and see whether it fixes the problem.

  • BGR
    BGR Member Posts: 10 New User
    Yes iam done this now still no change
  • brummyfan2
    brummyfan2 ACE Posts: 28,588 Trailblazer
    I have run out of ideas but please wait for someone else help you, sorry  :'(
  • BGR
    BGR Member Posts: 10 New User
    Ok..thanks for your help☺️
  • brummyfan2
    brummyfan2 ACE Posts: 28,588 Trailblazer
    BGR said:
    Ok..thanks for your help☺️
    No problem, but please start a new thread posting your problem because you have marked this thread as answered, so others may not read this thread.
  • BGR
    BGR Member Posts: 10 New User
    My laptop is predator ph315-51.and this batter indicator still on after shutdown the system also.it is not turning off.
  • Check this:

    Are you sure windows is actually shutting down:
    turn off display option missing in system power settings Solved
    What happens when you restart the battery?
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    BGR might even indicate theres an issue with your battery or the laptop not shutting down properly and went into suspend mode instead of shutdown i would check your battery wear with hwinfo or battery bar pro if more than 20% consider replacing its faulty also check your windows settings your shutdown might be set to suspend only and follow the steps above also if you have anything connected on the usb3.0 port it will still be using the battery after the laptop is shutdown if you havent switched it off on quick access or in some models also in the bios itself good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    BGR as i said only acer support can fix your bios name issue as you say its not turning on but your other 2 threads about the exact same issue say otherwise  also please do not spam the community with multiple threads about the same issue it will only complicate everything for us who are here voluntarily to help we do not work for acer im reporting those other 2 threads about the same issue for the admins/mods either delete one or merge both

    https://community.acer.com/en/discussion/612510/battery-indicator-problem#latest

    https://community.acer.com/en/discussion/612491/what-happened-to-this-indicator#latest

    Also if your mobo was replaced as you stated and its not working you have to take it up with acer support we cannot do anything about it here as it was already on rma once we are here to give advice to fix some issues before sending it to rma not after we are just normal users like youself as i already stated we arent acer employees neither this community is an acer support direct channel its just a peer to peer help between all users we are here on our own time voluntarily only as i already mentioned good luck :)




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BGR
    BGR Member Posts: 10 New User
    Thanks for your reply's.i am done battery reset no use.and for shutdown iam using alt+f4 also but no use.
  • BGR
    BGR Member Posts: 10 New User
    Xapim yesterday by laptop suddenly on idont know how it happens and battery indicator problem comes.then iam giving another problem but one of our friends give one answer but no use but it will comes as answer solved then only I am creating new one.i am contacting acer community from so many days but there are not responding correctly.but thanks for your help 🙂