Why does my audio jack pick up my headset and let me hear, but the mic doesn't work?

Volcanicus
Volcanicus Member Posts: 1 New User
edited November 2023 in 2020 Archives
I recently got a predator helios 300 and have been loving everything about it so far; however, when I go to call my friends or play some online games my mic does not work. I plug in my headset and the popup comes up where I choose headset instead of headphones or mic. For some reason it allows the headset to play sounds, but the mic does not do anything. If I talk to my friends I have to use the internal mic on the computer. When I troubleshoot I always get "no jack information available". I've tried to find a solution for around 2 hours and finally decided I should just ask. Thank you in advance for any solutions!