CORTONA

SossyMomma

Just shy of calling customer service, I have tried EVERYTHING I could think of. Cortona can't hear me. My mic works, but she cannot hear me. She doesnt respond, and even when clicking her mic, she doesn't hear me. Any ideas?

GAMING6698

@SossyMomma
Step-A
i)Right-click (or press and hold) the volume icon  on the taskbar and select Sounds.
ii)In the Recording tab, check that your microphone is enabled and set as the "Default device".
Now↓

1. Check to make sure Online Speech recognition is turned on:
   • Open Cortana and select Settings  > Permissions  .
   • Select Speech. 
   • Under Online speech recognition, switch the setting to On.
2. Check to make sure Cortana has permission to access your microphone. Many apps and services request to use the camera or microphone, and Windows settings give you control over which apps can use them. 
   • Open Cortana and select Settings  > Permissions  .
   • Select Microphone. 
   • Under Choose which Microsoft Store apps can access your microphone, look for Cortana within the list of apps and services and make sure the switch is toggled to On.

 

Btw, make sure window is updated