Why won't new computer charge?? Is this a lemon?

Cynth
Cynth Member Posts: 1 New User
edited November 2023 in 2020 Archives
Bought in April. Four months later, won't charge. 
It appears to stay working well plugged in, but the battery won't charge. 0% is status all the time.
I took charging cord out and reset battery button on back, let it rest 30 min, plugged it in again and started. Still 0% charged an hour later.
HOW CAN I GET MY MONEY BACK OR THIS FIXED?