acer predator helios 300 overheating and lagging when am charging

Jobi
Jobi Member Posts: 40 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
Am using last two years acer predator helios 300 i7 7th generation nvidia 1050 TI working fine now adays if am charging the lap its get over heating when am browsing and also lagging when am dis charge the charger it working normaly there is no over heating and lagging. i did lot of things like under volt and changes in some power consumption nothing work for me. still purchasing the lap i cant use thermal paste. can i use the thermal paste to avoid the heat and lag issue. Anyone give me the solution please.
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Answers

  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Guys anyone please help me
  • What is the exact model? Example an515-51-75kz. Can you send a screenshot showing the temperatures with the hwmonitor program?
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  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    edited December 2020

    This a screenshot of system information

    Edited the content to hide sensitive information
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    This a screenshot of temperature when am using charging
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited August 2020
    Can you send some screenshots of the hwmonitor program? Have you verified this link? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    This a screenshot of temperature when am using charging
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    for your reference
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
     when am purchasing on 2018 still cant use thermal paste . if can use the thermal paste to avoid the heat and lag issue
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Dear my question is if i reapplying the thermal paste the heating will be decrease? and what about lagging?
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Does it heat up only while gaming?
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    If I connecting charge it started heating heavily and lagging after discharge it should be normal
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Tats y am asking if I apply thermal paste heating will be normal
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Jobi said:
    This a screenshot of temperature when am using charging
    So u had just connected the charger at this time?Were u running any games or something in the background when u took this screenshot?
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    No in background am not running anything just surfing internet.
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Ok plug in your adapter and then open task manager and see if any process is consuming lot of cpu. Ur cpu and gpu usage are really high. For surfing and stuff it should be just about about 10%. So check for any tasks in task manager which consume lot of cpu.
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Yeah already check it.
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Dear 
    wat u said on last topic is correct after applying the thermal paste the lap should be heating heavily like before so i tested in task manager u said one is correct some file heavily consuming the cpu and memory @ 99% but if i click end task after few seconds automatically it runs in background and consuming the cpu and gpu again. this will happen only when i connecting the charge..
    please give me the solution how to delete permenantly the particular file r virus i dont knw.
    for your reference see the attached files. name of the file is: visual notes setup
  • Jobi
    Jobi Member Posts: 40 Enthusiast WiFi Icon
    Dear 
    wat u said on last topic is correct after applying the thermal paste the lap should be heating heavily like before so i tested in task manager u said one is correct some file heavily consuming the cpu and memory @ 99% but if i click end task after few seconds automatically it runs in background and consuming the cpu and gpu again. this will happen only when i connecting the charge..
    please give me the solution how to delete permenantly the particular file r virus i dont knw.
    for your reference see the attached files. name of the file is: visual notes setup