keep getting "this cpu does not meet the minimum requirements for installing software"

mb306
mb306 Member Posts: 3 New User
edited November 2023 in 2020 Archives
I am trying to download the Dynamic Platform and Thermal Framework Driver for my Acer swift 3 Purchased in 2019. The fan is always on and is loud which is incredibly annoying. Acer support suggested downloading the mentioned drive but the same error always comes up. Furthermore, when I go to device manager, It doesn't seem to exist at all so updating it through that doesn't even work. 

the computer is up to date and the computer undertakes very minimal use, often just google drive and outlook with no big downloads at all. 

Please keep in mind that my skill level when it comes to drivers and computers, in general, is 0/100.... any suggestions would be great.

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    What model of Swift 3 do you have? Should be something like sw3-462-xxxx...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mb306
    mb306 Member Posts: 3 New User
    Hi Billsey, the Model is SF314-55.

    Was told to download this by support. Just won't work.