Why are there so many problems with the hinges?

CarterR
CarterR Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hey Guys, The right hinge on my acer aspire i3 broke, I tried to open it one evening and i could feel tension, so I stopped and had a look, saw that the hinge was pulling on the frame, my laptop is less than 6 months old and before sending it in, I hopped onto this online community and saw that its a regularly occurring problem. I'm so dissapiunted because I gave up a Dell and my Asus and thought that the Acer was top quality, ive never had any problems with any of my previous laptops and usually replace them after about 3 to 4 years to upgrade. I've sent the acer in, its been 2 weeks and they're telling me its damage from my side??? Sounds like they're grasping at straws to cover a common mechanical problem to avoid having to pay for their mistakes. Not okay. How do I resolve this issue?