Webcam disabled Code 22 and "Windows was not able to enable this device"?

88keyman
88keyman Member Posts: 2 New User
edited November 2023 in 2020 Archives
My webcam on my Spin SP513-51 abruptly seems to no longer work. It appears in my Device Manager, but says it is disabled (Code 22). When I try to enable it, it says "Windows was not able to enable this device." When I try to update driver, it says I have the best driver already installed. When I looked at the Acer Support website for drivers, I don't seem to find any drivers available specifically for the webcam.  What should I try next?

Best Answer

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Answer ✓
    It's possible the driver you have has corrupted portions. Try uninstalling the device and have it remove the files, then reboot and let Windows reinstall it. That should clear things up if it's a driver issue. If you stil get the same error then it is more likely to be hardware. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Answer ✓
    It's possible the driver you have has corrupted portions. Try uninstalling the device and have it remove the files, then reboot and let Windows reinstall it. That should clear things up if it's a driver issue. If you stil get the same error then it is more likely to be hardware. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 88keyman
    88keyman Member Posts: 2 New User
    Yes, thank you that did it!