Will Acer help?

lvassar

I purchased a Swift 1 during tax season last year. However, while using it last week, it turned off and wouldn't turn back on. I checked the warranty status, and although I purchased it sometime in April, the warranty expired in September of 2019. I decided to pry it open and check it out myself. I was not impressed with what I found.

The capacitor on the mainboard is separated from the aluminum frame by a thin plastic sheet. The capacitor melted the sheet and eventually shorted out against the aluminum frame. My laptop was immaculate. It was never dropped and while used daily, it was never abused.

Acer, can you help me out here? This is not something caused by the consumer. I have a pretty bad, first impression of Acer as this was my first Acer device.

aphanic

I'm afraid you're writing on a community forum, populated mostly by people like you and me, unrelated to the company. There are Acer employees here too, but I believe their positions are those of moderation because this is not an officially approved support channel.

You should try getting in contact with Acer by phone, or email if you're lucky and that's an option in your area; or maybe by phone they could provide your with a way to send them the pictures so they can examine it better. I agree that this can't be have been caused by an user by simply using the machine.

I hope you are able to get through to them and have them check the laptop