Newly bought product serial number linked to a repair case?

ano2515

Hi I just bought a monitor at Costco. When I try to register the product online at acer.com the website inform me the monitor S/N is associated with a repair case. I had never sent the monitor for repair and thought it was "new" so I was pretty confused. Here's the link to the repair case:

XXXXXXXXXXXXX

I then chatted with a rep and she pretty much said all support cases will appear as repair cases. So even if an issue is small and not related to repairs it will still appear as if the product had been sent for repairs in the past.

I just want to know if anyone else have a similar experience and if this is a common issue with acer.

[Thread edited to remove inappropriate or personal content]

aphanic

Never seen anything like that, but it seems shady for Costco in my opinion, as if it was a return or something that had undergone some sort of repair and they decided to pass it off as new?

Just a hunch, but nope, I've never encountered anything like that.

Manny-Acer_Retired

ano2515 said:

Hi I just bought a monitor at Costco. When I try to register the product online at acer.com the website inform me the monitor S/N is associated with a repair case. I had never sent the monitor for repair and thought it was "new" so I was pretty confused. Here's the link to the repair case:

XXXXXXXXXXXXX

I then chatted with a rep and she pretty much said all support cases will appear as repair cases. So even if an issue is small and not related to repairs it will still appear as if the product had been sent for repairs in the past.

I just want to know if anyone else have a similar experience and if this is a common issue with acer.

[Thread edited to remove inappropriate or personal content]

Hi ano2515, sorry for any inconveniences this may have caused you, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to contact the store for more detailed information on the case reference # you have, as we don't have access to any account information here and what Acer support has provided you, still left you with some questions.

Note: this thread will be now closed.

Thanks,
Acer-Manny