My BIOS locked somehow

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Uria
Uria Member Posts: 10

Tinkerer

edited November 2023 in 2020 Archives
Hello everyone,

I installed Ubuntu on my laptop and since then I am having serious difficulties with the BIOS.

I set password to my BIOS and HDD before and never had a problem with it. but now when I'm trying to access the bios it's login but everything is gray and can't be changed.

How can I fix it?

Best Answer

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Answer ✓
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    Aha! So the password in the HDD seems to be the problem, it's what's locking you out of the settings after all.

    Covid-19 did complicate things, if you could go to a friend's house or something with that disk and try to remove its password over there it could be enough; but if you can't the only solution for now seems to be getting a new hard drive. It would need to be preferably a non-Acer system, to minimize commonalities, but darn...

    I had something like that happen to me, only my disk was fried and with no possibility to recover anywhere. It was an SSD I had "securely erased" through the firmware settings, there was an option for it. Secure erase my a... it rendered the drive dead. Dead as in not even recognizable in an external enclosure or in other machines.

    I was lucky it was under warranty, but come one, those kinds of things shouldn't happen.

    And here I don't know who'd be the culprit, if Ubuntu, Acer's implementation of the firmware, or the HDD manufacturer itself. But it's clear setting passwords to hard drives seems like a dangerous thing to do in your machine, I'd avoid it in the future.

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    You're not alone in this @Uria, I think not long ago there was another user with a different laptop that exhibited the same problem, everything in the firmware settings was greyed out. Everything.

    I don't quite remember if that ever got solved, or which thread it was, but maybe you could try searching for it and see if it appears, it couldn't have been much more than a month or two ago.

    Causes for that are unknown for me, solutions as well since I've never had the bad luck of experiencing it, but it seems to be related to the password you set to the settings UI and HDD. Does it ask for any of them when you access the firmware settings?

    Some things that come to mind, if you were to take the HDD out of there and plug it into a different computer, different brand if possible, would you be able to change its password? (I assume you know the current password of course, we're not trying to bypass it).

    Or, you could try opening the laptop, disconnect the battery and disconnect the RTC button cell as well, since there'd be no power after a while reconnect everything and it should force the firmware to return to its default settings. I believe any password that was set would still be set, but maybe that way you're able to access the thing?

    I'm out of ideas, I wish I could try all of this but I don't have any laptop exhibiting this behavior right now.
  • Uria
    Uria Member Posts: 10

    Tinkerer

    edited August 2020
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    aphanic said:
    You're not alone in this @Uria, I think not long ago there was another user with a different laptop that exhibited the same problem, everything in the firmware settings was greyed out. Everything.

    I don't quite remember if that ever got solved, or which thread it was, but maybe you could try searching for it and see if it appears, it couldn't have been much more than a month or two ago.

    Causes for that are unknown for me, solutions as well since I've never had the bad luck of experiencing it, but it seems to be related to the password you set to the settings UI and HDD. Does it ask for any of them when you access the firmware settings?

    Some things that come to mind, if you were to take the HDD out of there and plug it into a different computer, different brand if possible, would you be able to change its password? (I assume you know the current password of course, we're not trying to bypass it).

    Or, you could try opening the laptop, disconnect the battery and disconnect the RTC button cell as well, since there'd be no power after a while reconnect everything and it should force the firmware to return to its default settings. I believe any password that was set would still be set, but maybe that way you're able to access the thing?

    I'm out of ideas, I wish I could try all of this but I don't have any laptop exhibiting this behavior right now.
    I do think it's related to the HDD password.

    Because it fu**ed up my laptop after the Ubuntu installation and there's no way to downgrade or reinstall the BIOS version because I can't change the setting at the BIOS.

    It asked me the HDD password every time I power on \ restart my laptop and it asked the BIOS password every time I try to enter the BIOS as it should be and as I wanted it to be. it worked just FINE for a month until I installed Ubuntu.

    I do think it is related somehow to the HDD password. because I did try to disconnect the battery and the RTC for a minute but it didn't reset the password (not that I care because I know it). but when I did remove my HDD I could access the BIOS again and after connecting it back - it's locked the BIOS menu again.

    I have only my laptop and not any other PC to connect it to remove the password. and due to the COVID-19 situation, my only chance is to backup my HDD and buying a new one.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Answer ✓
    Options
    Aha! So the password in the HDD seems to be the problem, it's what's locking you out of the settings after all.

    Covid-19 did complicate things, if you could go to a friend's house or something with that disk and try to remove its password over there it could be enough; but if you can't the only solution for now seems to be getting a new hard drive. It would need to be preferably a non-Acer system, to minimize commonalities, but darn...

    I had something like that happen to me, only my disk was fried and with no possibility to recover anywhere. It was an SSD I had "securely erased" through the firmware settings, there was an option for it. Secure erase my a... it rendered the drive dead. Dead as in not even recognizable in an external enclosure or in other machines.

    I was lucky it was under warranty, but come one, those kinds of things shouldn't happen.

    And here I don't know who'd be the culprit, if Ubuntu, Acer's implementation of the firmware, or the HDD manufacturer itself. But it's clear setting passwords to hard drives seems like a dangerous thing to do in your machine, I'd avoid it in the future.
  • PAWG666
    PAWG666 Member Posts: 5 New User
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    I'm having BIOS lockout issues as of today on a swift 3. I posted in that subforum but no response so far. Not using ubuntu, just win 10 home

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Uria PAWG666 the reality is you should never setup any bios password neither bios itself neither hdd only the supervisor password should be used to change form uefi to legacy (on supported models microsoft demanded manufacturers to remove the legacy support from all bios so no one could downgrade ) or disabling the secureboot to install other os for ex but should be reset to no password right after having a password in the bios may cause serious issues if the bios updates you have a high chance youll be locked out of your bios and only acer can fix it you would have to send it back to get it reflashed  either way good luck 


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