My triton 500, PT515-51 gpu is missing

OWangutan
OWangutan Member Posts: 4 New User
edited November 2023 in 2020 Archives
after about a year of usage with my triton 500, it suddenly just crashed when I was playing war thunder on high. when I rebooted my system, my GPU is Gone from my system. I figured out if I do a battery reset my GPU comes back only to crash and disappear 10 minutes later. I tried updating to the latest NVIDIA drivers and bois but nothing works. I would send I back for repairs but my warranty is gone and I properly have to pay a lot.

Does anyone know a way to fix this? is there anything I can do?

Answers

  • Does your model have a rtx 2060? If so, there is a firmware available for this video card, on the acer support page: https://www.acer.com/ac/en/US/content/support-product/7905?b=1

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  • OWangutan
    OWangutan Member Posts: 4 New User
    I tried that It didn't work
  • Does your model come with an rtx2080 or rtx2060? Are there any bios options related to dgpu?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • OWangutan
    OWangutan Member Posts: 4 New User
    I have the Rtx 2060 on my predator. There isn’t any option in the bios related to the dgpu. I doesn’t even show my GPU in the system info in the bios.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2020
    OWangutan i suggest you to contact acer support asap and send it back to get it checked its a known fact some T500 with 2060 have serious issues good luck :)


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