Predator Helios 300, Battery stops charging while playing games.
Hi,
I have owned a PH315-52 (Core i5, 9th Gen, GTX 1660Ti, 8GB RAM, 6GB Graphics), since December last year. Yesterday, while playing Dishonored 2 (a videogame), the battery suddenly stopped charging. When I switched off the game, the battery still didn't start charging. But when I switched the AC Supply, Off and On again, it started charging. I have tried gaming at 100% Battery and still, the charger automatically disconnects. I have also tried gaming at below 40% and still, the laptop runs on battery power only. I have BIOS 1.10 installed in my PC and the latest Windows Version (2004). I rolled it back to 1905, still no change.
I have tried a lot of methods previously mentioned in a variety of threads:
1) Uninstalling and reinstalling the Windows Battery Drivers
2) Resetting the battery
3) Rolling back to a previous Windows version
The product is authentic and I am using a 180 Watt Adapter, which came with the box. The battery health is 'Good' when checked on Acer Care, and battery life is decent at 4+ hrs, for everyday use. Also, the AC Adapter must not be faulty as it is normally charging the laptop during everyday work. Overheating is not an issue as the temperature never crosses 75 Degrees while Gaming. I also make it a point to game in an air-conditioned room for better cooling.
The problem is, I bought this because it is a 'GAMING' Laptop. If I can't play games on this, what is the point?
I've seen almost all threads on this topic for a variety of laptop brands including Acer, and some brands like MSI have some software, which causes this problem, but I have found NO solution whatsoever for any Acer product. It has not been even a year and problems are already cropping up. Immediate help would be greatly beneficial, for a lot of my fellow Predator Owners.