Acer Aspire E15 E5-572G-72MG does not connect with a Bluetooth mouse after starting up.

Bbob563
Bbob563 Member Posts: 11

Tinkerer

Ever since updating to windows 10, my laptop bluetooth mouse is having trouble. On start up or if I put my laptop to sleep, after it turns on again, the bluetooth would say the mouse is connected, but when i go to use the mouse, it does not respond. I'm wondering what could be the problem? My mouse is a tecknet BM30X if that makes any difference. 

Thank you!

Answers

  • Disable the power management feature of the wireless network card and bluetooth and see if it resolves the problem:

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  • Bbob563
    Bbob563 Member Posts: 11

    Tinkerer

    Do I uncheck the first option: "Allow the computer to turn off this device to save power" ? 

    For the second box, I cannot uncheck or check the box as it is gray-ed out.
  • Yes my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JessiLydia
    JessiLydia Member Posts: 1 New User

    Hopeless user interface, posting screen clips that can't be enlarged!!

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer

    Acer shows 3 different (2016) drivers for your laptop model for 3 different Blue Tooth adapters: Intel, Atheros and Broadcom. Check in Device Manager if the correct driver is set for your BT adapter (yellow problem icon). Your mouse has a switch at the bottom for different BT modes, Your laptop BT adapter is BT4.0 and the mouse default is BT 5.0, try the other modes on your mouse. Also you need to turn on and set up your BT devices in W10 and pair it for the first time use then it should be automatic.