My ACer is not turning on

johnresma038
johnresma038 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi, Good Day, I have a problem with my Acer E5-475G. It won't turn on but my charger is fine when I tested it on my father's Acer laptop and the charging light doesn't turn on also. When I tried to take the battery off and use the charger as the power source, it still doesn't turn on. What is your diagnosis? Thank you :)

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    I suspect your battery was drained below a critical level. If you're sure the charger plug is about 19volts dc between its outer ring and center  connector measured with a  multimeter, then plug the charger back in for about 4 hours. If the charge LED still hasn't lit either orange or blue at the end of 4 hours, then it's likely the battery's internal regulator will no longer accept charging the battery. Some laptops won't work on charger  alone without a viable battery installed. Jack E/NJ 

    Jack E/NJ