Laptop( AN515-43) display turns on but does not show anything.

Manuuser
Manuuser Member Posts: 1 New User
edited December 2023 in 2020 Archives
When I press the power button, the keyboard lights up and the display turns on but it is entirely black. I know it turns on because I can increase and decrease brightness using FN + F6. I was playing a low graphics game with enough charge and the screen suddenly goes black. It is a brand new laptop bought two weeks prior. The display shows white lines in the top while it powers up but it disappears after a few seconds and it is entire black.