How do i replace laptop Nitro 5

Dasharath
Dasharath Member Posts: 5 New User
edited December 2023 in 2020 Archives
20 days back i bought acer nitro 5 laptop. It works fine. But now it started irritating me with screen flickering and mother board dead. They keep on repairing it. I asked for unit replacement. But they are not going with it. Please help me how do i get a new product by replacing it. 

Answers

  • I don't know how legal and trade issues in India work. But have you tried to verify the possibility of exchanging the device with acer technical support? https://www.acer.com/ac/en/IN/content/service-contact
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  • Dasharath
    Dasharath Member Posts: 5 New User
    Yes i did. But they are saying it is already out of date
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Dasharath said:
    20 days back i bought acer nitro 5 laptop. It works fine. But now it started irritating me with screen flickering and mother board dead. They keep on repairing it. I asked for unit replacement. But they are not going with it. Please help me how do i get a new product by replacing it. 
    I am very sorry to hear you're experiencing issues with your Acer Nitro laptop, i am trying to understand better your issue, so you purchase this unit 20 days ago and the screen is flickering and motherboard dead?

    I am a little confused by the terms you're using here, if the motherboard is dead it means the unit is not turning on or have any sings of power/energy (life)? if that's, not the case, because you mentioned that the screen is flickering (meaning that the unit does turn on) then can i ask, what troubleshooting steps have you tried? Because based on your statement above, looks like you have contacted Acer support.

    "They keep on repairing it" - can i ask, how many times have you sent this unit to repair and to what service center?

    Please keep in mind that this community is not a direct portal to customer service or tech support (you cant make the escalation here), Acer employees (moderators as myself) read the various topics and you will notice that i will interact with some members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas (this is a peer to peer support forums).

    I can refer to our warranty policy here and advise you that our warranty only covers repairs, we do not exchange or refund for any units (please consider is a case by case basis any decisions made by the service center etc.) the best and fastest way for you to escalate this matter is through the local Acer channels in your country, If you have any support documentation of your case (emails, chats, service order papers etc), you can send me a private message with the serial number of your unit and your contact info, so i can have the documentation escalated to your local support contacts, please keep in mind that we cannot guarantee that anything will be done or change, we do not have access to any case documentation or make any decisions here but we will have it escalated to the appropriate department for review.

    Thank you for your interest and participation in the Acer Support Forums.


    Note: This thread will be now closed.
      
    Regards,
    Acer-Manny
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