Predator Helios 300 shuting down when i playing games

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TitanDragonoidZ
TitanDragonoidZ Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have Predator Helios 300 (2018).  When i playing games, it shuting down and doesn't turn on when i press power button and laptop is not getting hot. it only work via pin hole- reset battery. This situation happened when i play cs go or valorant. when i play gta 5 it doesn't turn off.

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  • thanzeersalim999
    thanzeersalim999 Member Posts: 16 Troubleshooter
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    i think its cooling system not working properly
  • TitanDragonoidZ
    TitanDragonoidZ Member Posts: 2 New User
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    I have Predator Helios 300 (2018).  When i playing games, it shuting down and doesn't turn on when i press power button and laptop is not getting hot. it only work via pin hole- reset battery. This situation happened when i play cs go or valorant. when i play gta 5 it doesn't turn off.
    i just found out smth. when unplug the charger it is working normal and don't shut down.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2020
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    TitanDragonoidZ check your temps and optimise your windows properly and undervolt it with TS if you havent already check here  also your temps shouldnt go above 85'ish cpu and 70/75 dgpu max if they are way above those even optimised and undervolted you need to get it repasted with kryonaut or similar clean the fans and exit airflow properly if you can without voiding your warranty or send it back to acer to get it repasted with stock paste als keep the back lifted at all times 2/3" for a proper airflow good luck :) 

    <<i just found out smth. when unplug the charger it is working normal and don't shut down.>>

    Of course all gaming laptops with internal battery when on battery only will not turbo boost neither overclock the dgpu so the temps will stay down but theres no performance at all and you should never game on battery you will damage it the battery main purpose its to aid the adapter with more power when this one cannot provide enough to the cpu/gpu and should only be used for emergency or really light works also make sure the battery its 100% charged before you start any games and always on AC check your battery wear with hwinfo or battery bar pro if more than 20% consider replacing its faulty the cells are dying will not hold the designed charge anymore and make sure to calibrate your battery properly once every 3/6 months depending on the usage completely discharge ad recharge repeat 3 times.


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/