charger portal on the Acer Spin 3

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carolann
carolann Member Posts: 1 New User
edited November 2023 in 2020 Archives
purchased laptop in 2018 and the other night the laptop would not take a charge.
I brought it to a nearby Staples where they have an associate that can try your charger to see if that was the problem
He indicated that the charger was fine, but the portal was the problem.
When I called Acer customer service they indicated that it would cost 349.00 to fix the problem
Considering the fact it is only two years old and I paid $671.00 with tax it does not seem cost effective.
I am troubled by the fact that this should happen to a portal in only a two year period. 
Was this a prevailing problem with the Spin 3 ?  Thanks for your time