Can I get some compensation-poor experience...

CYZ

One year ago, I bought a Swift 5, the very light one. 
Then sometimes I cannot switch it on, but if I press the button many times, I can still make it work until one and half months ago, it cannot be on.
I sent it for repair, I was told to have it back within one week or one month, but until now, 46 days later, I still don't have it. It is still under repair.
I love this computer very very much, I still plan to buy anther light acer computer. But the experience is too poor. One year using and 1.5 months to repair. 
I don't care about any compensation but I don't feel good. I am wondering is there any compensation for the customers. I am the one who loves acer products but is hurt a lot......

aphanic

I'm appalled by the wait in servicing your laptop is going through, have you tried calling Acer to inquire as to what is causing such a delay? I mean, is it that there are no parts available because of the Covid-19 restrictions or something else they're waiting on?

I don't think they'll put you through to whomever is in charge of the repair, but maybe they could get in touch internally to find out what is going on and how come it is taking so long. Maybe there's just an insane amount of backlogged repairs to be done and yours is just one of them.

It sucks to be honest, it is frustrating to have sent a machine for repair and after all this time there's not even news of what is going on. Going forward it's something manufacturers (all of them, generally speaking) should work on. Technical support is just as important as the face selling you the equipment and the marketing team.

This being a peer-to peer community, you aren't likely to get an official answer from an Acer representative, but who knows. You could also try to hit them up in social media, if there's a Twitter account for Acer in your area send them a DM or post about your case.

I feel for you, but there's nothing we can do I'm afraid .

aphanic

I'm appalled by the wait in servicing your laptop is going through, have you tried calling Acer to inquire as to what is causing such a delay? I mean, is it that there are no parts available because of the Covid-19 restrictions or something else they're waiting on?

I don't think they'll put you through to whomever is in charge of the repair, but maybe they could get in touch internally to find out what is going on and how come it is taking so long. Maybe there's just an insane amount of backlogged repairs to be done and yours is just one of them.

It sucks to be honest, it is frustrating to have sent a machine for repair and after all this time there's not even news of what is going on. Going forward it's something manufacturers (all of them, generally speaking) should work on. Technical support is just as important as the face selling you the equipment and the marketing team.

This being a peer-to peer community, you aren't likely to get an official answer from an Acer representative, but who knows. You could also try to hit them up in social media, if there's a Twitter account for Acer in your area send them a DM or post about your case.

I feel for you, but there's nothing we can do I'm afraid .

billsey

Yes, you have to actually contact Acer to find out what is going on with your repair. This is a community support board and the only Acer people who are allowed to hang out here are the moderators. They can help if you find something like a spam post or a post in the wrong area, but not with customer service issues typically... That's a different department.