Acer e5-473g-304w 100% cpu usage

Tonionismo
Tonionismo Member Posts: 1 New User
edited October 2023 in 2020 Archives
Can someone help me with my Acer e5-473g-304w. It is always at 100% cpu usage. I've already followed every solution in the internet regarding 100% cpu but nothing happens. 

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Okay! Let's try to troubleshoot this, I'm going to suggest using an alternate task manager because it gives us more details. It's called Process Hacker (don't let the name fool you, it's not malware). We'll be using a nightly build, please download the setup from the link and once installed, run it as an administrator.

    You'll see a screen similar to mine (right click open in a new tab to see it better):



    Expand the Name, User Name and Description columns until you can see all of its contents (if you double click the place to expand it should adjust automatically).

    Then please post images of all of the sections, i.e. screenshot, move down, screenshot, etc. With this I want to see who (if any) app is using the CPU the most, and maybe get some details on it.

    Also, click on System Information and show us a picture of it, let it be on its own for say... a minute or two (by the clock!) and take another. That's to see if there's anything transient.

    After that we'll continue the assessment, let's hope we can find the culprit.