Broken keycap

Corey00
Corey00 Member Posts: 2 New User
edited November 2023 in 2020 Archives
The letter "c" popped off out of the blue when I was typing my document. I figured it shouldn't be an issue because all I had to do was to click it back into its original position. However, the result was different...the key-cap is now loose, and go out of its position even if I just tap onto it. To make matter worse, I tried to re-attach the key by placing pressure onto the retainer and it eventually broke one of the bits that hang onto the metal (not sure how to describe that). I ordered a key-cap from a website called "www.replacementlaptopkeys.com" and received a key-cap from a different laptop... It is supposed to be an A44 key but what I received was a different version of the hinges. I visited "www.laptopkeys.com" and they have A44 size keycap but they do not ship to my country.

May I know if there are any more websites that sell this keycap size? By the way, the model of my Acer Predator laptop is PH317-52.

An image of my key:

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Corey00 its not easy to get only the keycaps for the predators anywhere as when theres any issues with the keyboards they are completely replaced as its a unique piece bonded to the top chassis its not separated at all but good luck u might find something more on google  :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Corey00
    Corey00 Member Posts: 2 New User
    edited July 2020
    But I can get it fixed by Acer, right?

    EDIT: Wait...so does that mean I'll need to replace the entire keyboard? Man, that'll cost me a fortune
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Corey00 acer will not fix a single keycap as i already mentioned they will replace the complete keyboard as its a single piece with the top chassis if youre still under warranty youre lucky if youre out its not cheap at all predator keycaps are not easy to find because they are acer proprietary design (same as the aeroblade fans) so many budget keycap manufacturers dont even bother in cloning them as it might be too expensive for them to do so most prefer to build the complete keyboard instead as far as im aware the only predator that has swappable keycaps its the H700


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/