Aspire A715-75G battery draining on shutdown & hibernate

Witcher99
Witcher99 Member Posts: 8 New User
edited October 2023 in 2020 Archives
My acer aspire 7 2020 model purchased in india, is draining a lot when shutdown or hibernating the laptop overnight. I'm losing an average of 35% battery with sometimes reaching upto 50% battery drain. Kindly help

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Whoa there! Something's up for sure, if it is shutdown or hibernated there should be no power used by the system (as opposed to suspended where a little energy is used to keep RAM alive at least).

    The only useful advice I can give you is to call Acer technical support and have their service center look at the machine, it seems to me that something needs to be replaced. Or if you're still on time, exchange that unit for another because it's faulty.
  • Witcher99
    Witcher99 Member Posts: 8 New User
    edited July 2020
    ohh is it? ill try calling acer technical support. I'm also facing very bad battery drains during usage. I get an average of 2.5 hrs only on light usage with this laptop. I have attached my battery report. Kindly have a look

  • Witcher99
    Witcher99 Member Posts: 8 New User
    But I have this other issue which may have a factor in the battery draining during shutdown. I have an external hdd connected to my laptop which seems to in use even after shutdown of laptop. Its light is switched on and i can feel it spinning.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    I'm no expert, but to me it sounds like there's a problem either in the machine hardware (e.g. the battery or some rogue component) or the code in charge of handling the hardware at a lower level (its firmware, its BIOS).

    I'm not quite versed on how to read those battery reports, they're detailed for sure, with usages and how much power was used at different times; but I just wouldn't know how to interpret the data (I have no reference). Maybe another member could share their input on this.

    What I did note is a rather important decrease in battery health over the course of half a month. It was at 96.83% at first and 90.50% then. That's a ~6% loss in capacity in 15 days, probably due to the problem you're experiencing.

    Could you download and post a screenshot of a battery utility to see some more data? It's called BatteryInfoView, should show more data on its actual state; but something draining the battery while the machine is off... it's odd. Unless you have something plugged into the USB that is always connected (it's only one of them I think) and that peripheral is the one using the battery energy I have no idea of what's going on I'm afraid.
  • Witcher99
    Witcher99 Member Posts: 8 New User
    I'll download that battery utility and send a screenshot. Thank you for your insights
  • Witcher99
    Witcher99 Member Posts: 8 New User
    Here is the screenshot. Battery health seems bad for a brand new laptop. I'm worried now as it's gonna be really hard to go to a service center amid covid situation in my city.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Looks good to me, accurate to what we had seen in the other report (here we know who made the cells inside the battery, Compal).

    I don't know what to suggest to be honest, I'd update the computer firmware to the latest release in case there was a bug in the code of the power management controller, but because it's a new model there's none available at the moment. If you keep experiencing the same behaviour over the next couple of days, give your local Acer branch a call, it's worth they look into it.


  • Witcher99
    Witcher99 Member Posts: 8 New User
    edited July 2020
    The local service centres are a complete joke. I went there today and they told me don't work with products under warranty. They told me to call some toll free customer care number, which is a complete waste of time as its always busy. I have written an email to their customer service to get an answer to my problem. Honestly didnt think they'll leave me this desperate.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Witcher99 said:
    The local service centres are a complete joke. I went there today and they told me don't work with products under warranty. They told me to call some toll free customer care number, which is a complete waste of time as its always busy. I have written an email to their customer service to get an answer to my problem. Honestly didnt think they'll leave me this desperate.

    Oh man... I can relate, I don't know if they realize, but customer service is the other side of the brand image! Selling products, marketing and the like is one thing, but what happens when people actually have problems? Having an understanding person on the other line (or email) that can go through troubleshooting or create an RMA ticket for the machine to be picked up and sent to their shop for inspection (and I mean *real* inspection, not returning it and saying "it works").

    I don't know how things are in your area, but over here it is common practice what you've gone through although once you get into the legal side of things citing the customer protection laws we have and all (we're entitled to a 2 year warranty and if the fault happens in the 1st year it is considered to be endemic, you don't have to prove it was your fault) they end up changing their discourse and listening more carefully. Polite like! It's not like one should begin yelling to the other person or getting all worked up out of frustration, but explaining that by law things are to be a certain way and repairs under warranty are a thing could get you there.
  • Witcher99
    Witcher99 Member Posts: 8 New User
    That seems to be legit option in case i don't get a suitable response from their side. I'll look up some specific laws pertaining to my country just to be safe. Although the website says only 1 yr warranty for my product. Is the 2 year warranty thing applicable to only specific areas?
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Yes, because they have to comply with the regulations in the country where the sale takes place.

    For example, because I live in Spain there is an EU directive (1999/44/CE) that was incorporated into our laws that indicates the device has to meet the quality that you expect for a period of 2 years (I'm using my own words here).

    If any part stopped working in those 2 years, the seller has to fix or replace them and it should bear no cost to the consumer (such as shipping fees to the manufacturer), the seller has to cover the expenses (it was in the Section 3 of that directive I think).

    If the device becomes defective in the first 6 months, it is presumed that the defect was there all along and you don't have to prove anything (I just checked, that is accurate). If it is between 6 months and 2 years you're still covered but the seller could claim that the defect was caused by some action triggered by non-normal usage.

    However, the burden of proof falls to them, it is the seller who has to prove it was your doing. If there's no physical sign of abuse courts here generally side on the defendant and it is understood that the device was faulty from the beginning (common sense and all).

    That's pretty much what governs things over here, nobody ever questions that though unless things get out of hand, and Amazon least of all (I know of a person that got a full refund for an item they had sold him about a year and a half before that failed). If you're within the year or two years you just tell the seller the product needs to be serviced because of X and they comply.

    It is mandatory, by law, not a voluntary warranty but a statutory one.

    In the US for example, I know the standard is 1 year, but I don't know if it's only parts, or labor, or both. It really depends on the place.

    For example, there's another customer protection law here that any service or good bought not in person (say, telephone, Internet, etc) can be turned down (as in cancelled or returned) without stating a reason in the first 15 days since you start enjoying it or receive the item. Amazon extends that to 30 days I think, for their products (I don't know how things are for the marketplace).

    There are exceptions to that, and rules and all, like you can't return something smashed in. But if you bought a stick of RAM and ended up being incompatible with your machine you could return it for a full refund (in this case you do have to pay return postage).
  • Have you checked in acer quick access, if the POWER-OFF USB CHARGING function is disabled? 
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  • Witcher99
    Witcher99 Member Posts: 8 New User
    Have you checked in acer quick access, if the POWER-OFF USB CHARGING function is disabled? 
    Oh I didn't know that was an option. I have just switched it off. I will check battery performance for next few days. Also , yesterday i performed a full factory reset and now battery seems to be a bit better than my usual experience.