Purchased a 2020 Acer Aspire 27” All In One, and a 2020 Acer Spin 3.

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This discussion was created from comments split from: Can I adjust the colors on Acer spin 3? Mine appear dull and inaccurate..

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Manny-Acer_Retired

Spinvestigator said:

BUYER BEWARE – Do not purchase form Acer directly or otherwise. Their manufacturing process has zero quality control, their products are manufactured outside of international labor regulations, and their customer/technical support is a complete scam. I purchased two products recently, a 2020 Acer Aspire 27” All In One, and a 2020 Acer Spin 3. The Aspire was purchased via Amazon, and out of the box the sound card was defective. I contacted Amazon support, who admitted that they had had numerous complaints and returns of this model. They immediately offered to send a replacement, which arrived tow days later. Meanwhile, I made the unfortunate mistake of ordering the Spin 3 directly from Acer https://store.acer.com/en-us/. Immediately upon opening the package, I noted that there were no extra active pen tips included in the box, which I had seen in unboxing videos previously. When I pulled out the stylus, it had no tip installed and was therefore useless. The pen could not sync with the laptop and was unusable. I called Acer Support and they had no explanation, simply agreeing to send a replacement pen. Over a week later, the pen arrived in a manila envelope, completely unprotected and out of box. This pen had a tip, but no extras and no packaging. After “charging’  the pen, it quickly appeared that the pen was not recognized by the laptop. No amount of troubleshooting would resolve this issue, so I called Acer support a second time. On that call, I was on with the tech for over an hour as he slowly researched every troubleshooting step I had already taken The support rep had no knowledge of the product at all and apparently no resources beyond Google At one point, he started walking me through the troubleshooting for the Microsoft Surface pen before realizing he works at Acer. Finally, the support tech gave up and offered to send me yet another pen. Three days later, I had not received any tracking, so I called Acer Support again, only to learn that the previous tech rep had not filed my support ticket and they had no record of the hour long call. I am now waiting for a call from a manager, which I can only assume will never actually take place. They tricked me out of my money, they are a dishonorable and misrepresentative company and you should know that about Acer before buying any of their substandard products.

Hi Spinvestigator,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service or technical support, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

Please send me a private message with the serial number of your unit, your contact info, and any supporting documentation you might have so i can have it escalated to the support team, keep in mind that we cannot guarantee that anything will be done or change, we do not have access to any case documentation or make any decisions. 

Thanks,
Acer-Manny