Worst Customer Support/ After Sales Service - Nitro 5 515-52
charliegarg
Member Posts: 31 Enthusiast
i felt Acer is having the worst after sales service. if you go through chat for help you have to wait for several minutes to hour to get support executive online. i used HP and DELL earlier they are having like 24 hour customer support and even support on whats app. i have Acer Nitro 5 515-52, 76vr laptop. No drivers updation has been provided since a year and also that acer care center app is totally *****, no use of it. last bios update was 1.28 and after that no update has been provided as well.
[title edited to add the product name]
[title edited to add the product name]
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Hello! Why do you intend to update the drivers? Are you experiencing any performance issues? When you update drivers on the intel and nvidia websites, does a message appear to contact the computer manufacturer? Regarding bios updates, what is the specific problem that you have and that you think will be fixed with the bios update?About the acer care center program, I suggest that you keep it installed on your computer as it provides important information about defragmentation, battery and network status. In addition, it shows some information about the computer. You can download these latest versions of acer care center and acer quick access:
Acer care center: https://global-download.acer.com/GDFiles/Application/Acer Care Center/Acer Care Center_Acer_4.00.3014_W10x64_A.zip?acerid=637226028490865511&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO AN515-55&OS=ALL&LC=en&BC=ACER&SC=PA_6
Acer quick access: https://global-download.acer.com/GDFiles/Application/Quick Access/Quick Access_Acer_3.00.3010_W10x64_A.zip?acerid=637226031805780106&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO AN515-55&OS=ALL&LC=en&BC=ACER&SC=PA_6You can also this version of the predator sense: https://global-download.acer.com/GDFiles/Application/Nitro Sense/Nitro Sense_Acer_3.01.3016_W10x64_A.zip?acerid=637226032921430296&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO AN515-55&OS=ALL&LC=en&BC=ACER&SC=PA_6But it is necessary to first remove the nitro sense. After downloading the predator sense, go to the plugs folder and change the name Predator PH315-52 to Nitro AN515-52 and run the installation.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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charliegarg said:i felt Acer is having the worst after sales service. if you go through chat for help you have to wait for several minutes to hour to get support executive online. i used HP and DELL earlier they are having like 24 hour customer support and even support on whats app. i have Acer Nitro 5 515-52, 76vr laptop. No drivers updation has been provided since a year and also that acer care center app is totally *****, no use of it. last bios update was 1.28 and after that no update has been provided as well.
[title edited to add the product name]I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.
Note: This thread will be now closed.
Thanks,
Acer-Manny
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