Keyboard,touchpad,wifi,BT and speakers not working. Can somebody offer a solution for this issue?

Wayne_619
Wayne_619 Member Posts: 1 New User
edited December 2023 in 2020 Archives
Nitro 515-31
8 GB RAM
Nvidia 1050 4GB 
Bios: 1.17
Purchased on August 2018. 

This is a long post, please read through the description completely before offering any solutions. TIA

About two weeks earlier, my laptop started shutting down after 5 minutes of gaming. Whenever the video card was being utilized, the laptop shut itself down within 5 minutes of operation. Additionally, upon restarting, the clock had a time lag, i.e, if the laptop shut down at 7:30 and I'm restarting it around 7:35, the clock continued to show 7:30 until I reset the time. Application of thermal paste and usage of cooling pads proved to be ineffective.

And last week, my laptop's keyboard, touch pad, Wi-Fi, Bluetooth and speakers stopped functioning. These weren't even listed in the Device Manager window. I was able to use the laptop only using external keyboard and mouse. I figured that doing a clean install of Windows might solve this issue and continued to reset my PC. The process took 15 hours to complete and during this process, the laptop did not restart properly and I had to intervene twice. The problems continued to persist even after the clean install of Windows 10.

I tried installing drivers from Acer's support site, all of which proved to be ineffective. The Serial IO driver, required for HID was not supported by my laptop citing platform mismatch issues. Since then, I have reinstalled OS on my laptop twice, tried installing drivers from several sources, all of which haven't been effective.

Any solution offered to even partially fix this issue will be appreciated.