acer swift 3 ryzen 7 : auto-restarts, especially when plugged-in

kvpoon
kvpoon Member Posts: 1 New User
edited November 2023 in 2020 Archives
i just purchased this new acer swift 3 amd ryzen 7 4000 series 2 days ago
- noticed even on 1st day of purchase, laptop automatically restarts (i asked my seller, he says could be update done by windows 10)
- the auto restart event then became more frequent when i plugged in for the first time to charge the laptop, it literally restarts every 1-2 minutes when plugged in
- but when i un-plugged it, it seems to stop restarting automatically

is this normal? or is there something wrong with my product's battery?

Answers

  • billsey
    billsey ACE Posts: 33,698 Trailblazer
    Run a temperature monitoring app for a while to see if it's overheating. If you are seeing temperatures above 60-70C during normal use and over 90C when pushing it hard, have your vendor swap it out for another. If the temperatures are more normal, 30-50C and 70-80C, let's look at other stuff.
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