HDD disappeared, Intel Rapid Storage Technology SATA Available Disk: Removed Acer Nitro 5

tusharpatil
tusharpatil Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
I was using my laptop and suddenly got this notification "Intel Rapid Storage Technology SATA Available Disk: Removed" and I can't find my 1TB hard disk in my laptop.
The SSD is still there but can't find HDD.
Laptop : Acer Nitro 5 AN515-54-76NB
I7-9th gen, 256GB SSD+ 1TB HDD
Here are some pictures for your reference.
Please help.



Thanks.

Best Answer

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Answers

  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer


    Here also it doesn't show HDD.
  • MihaiEVO
    MihaiEVO Member Posts: 72 Devotee WiFi Icon
    Did you check the HDD cable? I see that you can't see it in BIOS, so it is not a software issue. Open the laptop and check the connection between the HDD and the motherboard.
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    It is just 1 month old laptop, don't want to mess anything by opening the laptop as it is still under warranty. And in bios you can see the segate Hard disk as HDD2. any suggestions?
  • MihaiEVO
    MihaiEVO Member Posts: 72 Devotee WiFi Icon
    So BIOS can see it? Great news! Can you see it in device manager? (Press Windows Key + R and type devmgmt.msc). Go under Disk Drives and see if it shows up there. Also try clicking on Action>Scan for hardware changes. Let me know if you can see it under Disk Drives.
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    No it's not there in device manager also. It only shows in bios
  • What happens when you uninstall intel rapid storage and the optane memory program?
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  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    What happens when you uninstall intel rapid storage and the optane memory program?
    Nothing changed, the drive appeared for some time and when I tried to open it everything stoped responding and then drive disappeared. This also happens when I woke laptop from sleep, the disk is detected - everything stops responding - again disk disappears.
    Similar to one in this thread - https://community.acer.com/en/discussion/567809/acer-nitro-an515-53-not-recognizing-hard-drive-anymore
  • I suggest that you back up your personal data. Then, perform this procedure:
    a) disable the wireless network card and then uninstall the intel rapid storage programs and the optane memory program under "uninstall or change a program". Then restart windows.
    b) Then press windows + r and type msconfig. Then, go to system boot and activate safe boot. Then restart windows;
    c) Then, access the bios, go to the main tab, press ctrl + s and change the sata mode to ahci.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    I suggest that you back up your personal data. Then, perform this procedure:
    a) disable the wireless network card and then uninstall the intel rapid storage programs and the optane memory program under "uninstall or change a program". Then restart windows.
    b) Then press windows + r and type msconfig. Then, go to system boot and activate safe boot. Then restart windows;
    c) Then, access the bios, go to the main tab, press ctrl + s and change the sata mode to ahci.
    No change, Now instead of IRST notification the windows notification comes as removable storage detected, disk appears and when try to open it everything stops responding and then drive disappears.
  • Have you tried to update the chipset drivers on the intel website?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    edited July 2020
    Have you tried to update the chipset drivers on the intel website?
    I have already updated all the drivers from device manager. Still no luck.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    edited July 2020

    egydiocoelho said:
    Updated the drivers, still no luck
  • batmalin
    batmalin Member Posts: 4,231 Guru
    That`s because the HDD is going to die and there is nothing you can do to revive it. You better connect it to a PC as a second drive and try to save your data.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    batmalin said:
    That`s because the HDD is going to die and there is nothing you can do to revive it. You better connect it to a PC as a second drive and try to save your data.
    But it's just one month old laptop , how can it die in just one month?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    Defect, bad controller, mechanical damage due to transportation.. you name it. Ask Acer to replace it if it is a just 1 month old.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    batmalin said:
    Defect, bad controller, mechanical damage due to transportation.. you name it. Ask Acer to replace it if it is a just 1 month old.
    Ok thanks I will ask acer if that's possible.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    batmalin said:
    Defect, bad controller, mechanical damage due to transportation.. you name it. Ask Acer to replace it if it is a just 1 month old.
    Ok thanks I will ask acer if that's possible.
    You are welcome! Good luck!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • I am not sure if it is a mechanical defect. I still think it might be a configuration problem, as both ssd and hdd are shown in the bios information guide. Can you check if hdd appears on intel rapid storage and can you also check the health of hdd and ssd with crystaldiskinfo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • tusharpatil
    tusharpatil Member Posts: 13

    Tinkerer

    I am not sure if it is a mechanical defect. I still think it might be a configuration problem, as both ssd and hdd are shown in the bios information guide. Can you check if hdd appears on intel rapid storage and can you also check the health of hdd and ssd with crystaldiskinfo?
    The HDD does not appear in intel rapid storage, it shows as internal empty port 4. And I did health check for c-drive(SSD) and it doesn't have any errors. Can't check health of d-drive(hdd) as it does not appear anywhere, also it disappears from bios when I open bios while restarting the laptop.