my brand new acer nitro 5 an517-51-71g3 don't turn on

senklei
senklei Member Posts: 1 New User
edited December 2023 in 2020 Archives
hello , I've just bought a acer nitro 5 an517-51-71g3, when i plug it, the battery charge, i can also plug my phone on the usb 3.0 port and it recharge, but i can't turn it on. It's not a black screen problem, the laptop dont even turn on (no sound or light). I tried several things, like press the power button for 40 sec, or reset the battery, but on this laptop the battery is inside and there is no reset pin hole.
What can i do? is this a known disfunvtioment on this laptop?
thank you ( and sorry for my english it"s not my native language)

Answers