Acer Spin 5 Battery Stuck at Zero

NINJA2K
NINJA2K Member Posts: 3 New User
edited November 2023 in 2020 Archives
I have a Acer Spin 5 SP515-51GN-87Y0. I have this issue where the battery indicator says it's at 0% plugged in, however when I unplug it it still holds batter but says its at 0%. But if I close the computer and try to open it without the charger it wont let me, can someone please help me?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi @NINJA2K

    >>Try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.


    >>If the issue persists, Please open the device manager click “Battery” and under Battery, please click “Microsoft ACPI-Compliant Control Method Battery”. Now, do a right-click on it, then click “Uninstall”. Confirm that you would like to uninstall the Microsoft ACPI-Compliant Control Method Battery. After the uninstallation process, please restart your computer. As soon as you restart your computer, the Windows will automatically install the driver again. Please check your battery icon on the right bottom side of your Windows screen to see if it is charging.


    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!