Having trouble resetting my ACER ASPIRE r5. Windows would not load.

StonedWheatThing
StonedWheatThing Member Posts: 1 New User
edited October 2023 in 2020 Archives
I have been able to get to the recovery screen and select "Reset this PC" I get to the point where the ACER logo is on the screen and it says "Resetting this PC #%" at the bottom but every time it stops somewhere between 34%-68% and puts up a message the "there was a problem resetting your PC. No changes were made"" I have tried with USB boot drive and with internal recovery environment. 

Any ideas?

Answers

  • billsey
    billsey ACE Posts: 35,323 Trailblazer
    Which model of R5 do you have? How old is it? Some of the larger Windows updates will overwrite the factory recovery image, which tends to break that process. There can also be problems with a reset when there's not enough space on the drive.
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