Swift 3 (Swift SF314-52F Wireless Network Adapter/Driver Disappearing Problem

KenKwek
KenKwek Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
I encountered the problem with my laptop's Wireless network driver disappearing after a few minutes of gaming on my Swift 3 (Swift SF314-52F), causing my laptop to have no internet connections. There are also some occasions where my wireless internet driver is missing on my laptop when I start it up.  I have been facing this issue for a very long time, since 1-2 months ago. With many efforts made to find solutions but to no avail. Attempts such as uninstalling my drivers, to contacting Microsoft about it. Does anyone encounter this problem and know how to solve it? 

Thread was edited to add the Model name
Acer-Samuel

Answers

  • Did this problem occur after any windows update? Have you tried to restore windows? What is the model of the wireless network card?
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                                                     egydiocoelho Trailblazer
     
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  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Hi @egydiocoelho, I don't recall having any windows update before I have faced this network adapter issue. I might be wrong.
    When I contacted Windows support, they told me to update to the latest Windows version, and along with any driver updates. I just recently, about 2-3 days ago updated my Windows but still no changes. I have also resulted in getting DriverEasy in hopes that maybe my wireless network adapter is outdated and needed the newest version. But still no difference.
    My Wireless Network Card model is Intel(R) Dual Band Wireless-AC 7265. 
  • Does the wireless network card appear as a hidden device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Dear @egydiocoelho, I doubt so. It's simply like it is uninstalled. My Network & Internet settings show nothing, it can't even detect any nearby routers and modems. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Dear @egydiocoelho, before I reinstall my windows. I must check that it doesn't modify or ease any of my data and files right? Just to be sure!
  • I suggest that you backup your files as a precaution.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Dear @egydiocoelho, after the reinstallation of Windows and painfully long and tedious installations for my daily applications. I'm sad to say that it didn't work.
  • the same problem occurs when resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    I can visualize two things that could cause an adapter to appear and disappear like that. One would be it shutting down to save power and the other would be a failing board. Check that the adapter properties doesn't allow it to be shut down for power reasons. The card is an Intel M.2 wireless adapter and they are easy to find (7265 I believe, but might be one of the newer ones).
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Dear @egydiocoelho, I not so sure about resetting the battery. I only follow the instruction video to reinstall windows on my laptop, but instead, opt to keep my files.

    Dear @billsey, I have tried changing the Properties of my Wireless Internet Driver in the Device Manager. Power Management Settings to "Off" for the Allow the device to turn off to save power. It still doesn't work.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KenKwek
    KenKwek Member Posts: 7

    Tinkerer

    Dear @egydiocoelho, this will not affect my data and settings of my laptop right?
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    That is right. A battery reset doesn't hurt anything. Unplug power and press and hold the reset button for 15-30 seconds, release and wait 15-30 minutes, then plug power back and wait for a full charge. turn it back on and see if that helped.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.