R11 Screen Is Temporarily Freezing: How to Solve This

Dansktex
Dansktex Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
A couple of weeks ago, my screen went black and the whole computer was frozen.  I followed directions I found online to take off the back, unplug the battery, and replug the battery.  It solved that problem.  But in the last 3-4 days, my screen has started TEMPORARILY freezing.  It doesn't go black.  Just whatever I am doing can't be done for 2-3 seconds.  For instance, I can type the word "and" in a document or an email and it doesn't show up on the screen, then 2-3 seconds later, it does show up.  I can be playing a game of Freecell and, when moving a card from one place to another, it freezes in place on the screen and I have to stop and wait for the computer to work again when it automatically unfreezes and the card continues to where I was moving it (if the cursor was active for the whole move before the freeze) or pops back to where I was moving it from (if the freeze occurred before my cursor reached the destination for the card).  I cannot find that anyone else has had this problem.  Does anyone know how to solve it?  Could it be related to the previous problem I solved of the whole computer freezing with a black screen?

Answers

  • Hello! Can you provide the exact model? Example an515-51-75kz. Also, can you check in the task manager that the processor, ram and hard drive are at 100%?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Dansktex
    Dansktex Member Posts: 5

    Tinkerer

    I appreciate your response.  The model number given on back is N15Q8.  Above the serial number is this more detailed number:  CB5-132T-C1LK.
    This is the first Chromebook I have owned.  When I opened task manager, I wasn't sure how to get the information you requested from what I could see.  I searched and found COG System Information, downloaded it, and made the following screenshot which I hope gives you what you needed:


  • Pardon! I thought you were referring to some windows 10 notebook. Have you checked the problem when reinstalling chrome os by pressing the esc + refresh keys?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dansktex
    Dansktex Member Posts: 5

    Tinkerer

    Thanks.  I think I will probably just try to powerwash it.  If that doesn't work, then I will try a factory reset since I don't have anything on it that needs to be saved.  P.S. I see you are Brazilian.  I've been to your country 6 times traveling for weeks each time so that I have seen much of it.
  • Yes, I'm brazilian. Which Federation States have you visited? Regarding the chromebook problem, I really advise to try to reinstall the operating system.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dansktex
    Dansktex Member Posts: 5

    Tinkerer

    I'm not sure of which states, but I have been to Puerto Alegre, Florianopolis, Curitiba (twice), Foz do Iguacu and the falls (3 times), Sao Paulo, Rio de Janiero (6 times), Santos, Paraty, Niteroi, Petropolis, Teresopolis, Ouro Preto, Congonhas, Salvador, Recife, Olinda, Fortaleza, Sao Luis, Manaus, Santarem, Belem, and maybe a couple of other places I have forgotten to mention.
  • So you already visited my hometown (Fortaleza) =)
    Now, about the chromebook issue, were you able to resolve it?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dansktex
    Dansktex Member Posts: 5

    Tinkerer

    Haven't gotten around to doing it yet.  But I will in a day or two.  It is only an occasional problem (every hour or so), so I am putting off handling it until I get a few other things out of the way.  Thanks for your help.
  • Okay. Then publish the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)