Nitro 5 not charging(LED also off), runs fine on battery

tmitra20
tmitra20 Member Posts: 1 New User
edited December 2023 in 2020 Archives
Model: AN515-43-R3JU with Ryzen 3550H and GTX 1650 (2019 model)
Issue: I bought the laptop 3 weeks ago and it was running smoothly untill yesterday when the problem started. The laptop was running on battery power initially, when I plugged in the ac adapter Windows couldn't detect anything and instead it was still running on battery. It never shows "plugged in" or something. The charging LED is also off but system LED is blue. It just stopped charging from that time. 
One more thing: before the charger is inserted to the laptop, the output shows fine, around 19.5V on multimeter, but after inserting and taking it out the voltage drops to 8-9V. The adapter voltage resets to 19.5V again after unplugging and plugging into the wall. Then same thing happens. 
I've done reinstalling battery/adapter drivers in device manager, did press power button for 12 sec for battery reset etc. But nothing worked. Now the battery % is at 11%. I won't be able to use it now on if it cannot charge again. Please help. Thanks in advance.

Answers

  • Can you test with another power adapter? Also, have you checked if the problem may be with the power cord that you can disconnect?
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