Acer Aspire VX5-591G M.2 Screw size

HazyJ28
HazyJ28 Member Posts: 2 New User
edited December 2023 in 2020 Archives
Hello, my Acer Aspire VX5-591G had the motherboard replaced in Dec. 2017, and apparently the Acer Repair Center forgot to put the M.2 standoff/screw back in the slot. (that, or this laptop doesn't come with them). You see, I had the version with an HDD, NOT an SSD. Up until now, this wasn't a problem. But the M.2 slot in my device is PCIe Gen3 x 4 lanes, so I decided to get a Samsung 970 EVO- but when I opened the laptop up, the M.2 screw/standoff slot was empty. The size/dimensions are not listed ANYWHERE on the Faq, Forum, Acer Answers, or User Documents. I also can't call them because this laptop was manufactured in April of 2017 lol the warranty BEEN gone. Acer, in their infinite wisdom, won't help anybody without a warranty. They literally won't- They ask for your SNID, then tell you the warranty is expired and to consult the forum, and then they hang up. They wont even let you speak.  If ANYONE has (or can get) this information, I would be VERY grateful for help. I've never had an SSD and I have many use cases that would benefit. I can't wait to go from 5400rpm HDD speeds (100mb/s) to 300mb/s - 3,500mb/s (Only the PLUS and the PRO can sustain speeds of 3,500mb/s for long periods). 

EDIT: One more question- Does anyone know if ACER will send the hardware to me? I know they ship HDD mounting kits for the SATA III controller, but I dont know about the M.2 Standoff and Screws. 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited June 2020
    check here:

    https://www.youtube.com/watch?v=5iISP_iPwh8&t=5s
    You can find this screw at a repair center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HazyJ28
    HazyJ28 Member Posts: 2 New User
    check here:

    https://www.youtube.com/watch?v=5iISP_iPwh8&t=5s
    You can find this screw at a repair center.
    Thank you so much!! May I ask what document/PDF (that you have taken screenshots) of is? I would LOVE to have access to this document so I can consult it if I have anymore trouble, rather than bugging forum users 😅 
  • It is a state secret. LoL. What happens is that we can download service guides for other users. But we cannot publish for download. If my answer helped you, click yes to accept.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)