Nitro 5 - Issues with the ethernet connexion

KimBgt

Hi,

I'm French so excuse me if my English isn't perfect.

I bought a Nitro 5 (the model is n° N17C1) a few months ago. I love it, but I have issues with the ethernet connexion.

Most of time it just doesn't work, and I get a message that says, "La carte SecureLine n'est pas activée" (The SecureLine card isn't activated), then "La configuration ethernet n'a pas d'adresse IP valide" (meaning, the ethernet connexion doesn't have a valid IP config) and/or "La carte SecureLine n'a pas de configuration IP valide" (same idea, but with the SecureLine card).

The livebox has a red cross on it when I look at my antivirus software's report.

Sometimes it just doesn't detect the connexion. At other times, it says "Public network" but doesn't find the internet connexion and sends me the same messages.

At other times, I unplung and re-plug the ethernet cable and the connexion works.

So I'm not sure whether the problem is my antivirus software and VPN (Avast), or the socket (I tried to use different cables).

Any idea about what's wrong and what I can do?

Commodore_1995#

Have you tried to disable the avast firewall and windows defender? Also, are you using an original avast serial?