can anyone help me with camera and microphone?

UJWAL01
UJWAL01 Member Posts: 2 New User
edited November 2023 in 2020 Archives
does any one having same problem on helios 300 ? i tried different methods from this website and from youtube but nothing work.my device manager do not show the option of camera does anyone familiar with this problem? as i open my camera it appear like this. 

Answers

  • What is the exact model of the notebook? example g3-571-58vh. Also, does the camera appear in the device manager?
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    @UJWAL01 first check your privacy settings if the webcam and mic are disabled there after check the device manager if they are properly installed/working and if this happened after a latest windows update roll back if possible use acer stock audio drivers dont use windows update drivers disable windows from updating drivers/firmware or completely the webcam driver its a windows generic there is no manufacturer driver for it if nothing else works i suggest you to backup whatever you need a and perform a stock recovery clean install ALT+F10 on boot delete all files to completely rule out any software issues assuming your recovery partition its still intact and not corrupted good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
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    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • UJWAL01
    UJWAL01 Member Posts: 2 New User
    okay i will try thanks for the suggestions
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    UJWAL01 u should only accept any answers when your issue its solved because by accepting an answer your making your thread as solved which its not the case here and we cant remove is as answered only acer staff admins/mods can good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/