HP Officejet v40 will print properly when connected to Acer 5750-6677 but won't print with AXC600

isbjspring
isbjspring Member Posts: 1 New User

Acer Notebook 5750-6677 is running Windows 7 and v40 printer works fine when connected

to this machine.

When connected to Acer AXC600-UR12 running Windows 8, the printer correctly prints the first dozen or so lines

then the computer flashes message that file will not print and printer goes to "error" status.

Print queue must then be cleared to restore printer to "ready" status. 

Many hours have been spent experimenting with various HP drivers to no avail.

Answers

  • ThV5k
    ThV5k Member Posts: 327

    Tinkerer

    Hello,

     

     

    Might be compatibility issue between new OS ofyour unit and HP. Check with HP.

     

    Good day

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Isbj

    As ThV5 suggests.  Ninety percent of printer difficulties are due to Operating System and Printer Driver compatibility issues.  Use your Win 8 machine to access the HP site and download the Win 8 driver for your model number printer.

    Leho

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