Faulty Acer Aspire 5 and broken self service portal

Xiang
Xiang Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hey, so in November 2019 I bought a laptop Acer Aspire 5 from Acer shop on amazon. Today it suddenly turned itself off while working on it, the laptop refuses to turn on. I followed Acer's instructions on how to solve this, by pressing the on button for x amount of seconds and removing the battery and reinserting it. Nothing worked. The laptop has currently rarely been used because my school hasn't started yet, I bought this laptop specifically for school and it breaks when school hasnt even started.

Also when I tried to make a request on the Acer website for repairs I filled all my info in where I could. Well I can't send it because there are a couple of fields in which I have to put in the serial number etc, but I can't type anything in it. Also the captcha is broken, everytime I fill the captcha it says its wrong. I have filled the captcha more than a dozen times and it keeps showing the 3 same captcha. When i type my country it also says unvalid country so that self service portal is totally broken too. 

I just want my laptop to be fixed before school starts. The laptop is a little older than 6 months and until now I have only been watching youtube and play league of legends on it sometimes. There's nothing i could have done to break it so i am really confused and i cant figure how to fix it myself