Is there a Tutorial or Manual on how to use the Insydeh20 Setup Utility 5.0 for Aspire R 11 Win 10?

BuckiRockman
BuckiRockman Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
The piecemeal approach doesn't work.  One issue offers a small piece of the puzzle, another offers another small piece, etc., etc., leaving the person to try and put the pieces together on their own.  My issue was that my wife's Aspire R 11 (purchased December 2015) wouldn't boot. She is a teacher and didn't use it much except to backup her i-phone until COVID-19 (I will need to replace her CMOS battery since it was seldom used until this year). 

LESSONS LEARNED - Read all the way through

ISSUE: I'd hit the power button and it would start for 5-15 seconds, but then it would stop, never getting past the black screen. The blue light would stay on. No exact match from the Community, just bits and pieces.
Approach Taken: I would have to hold the power button down until their was a click and the light went off.  Hitting F12 didn't work (found out later it was Disabled in the Insydeh20 Setup Utility). I was able to bring it up once by Powering it On then Off, On then Off, On then Off 3 times (I had to try this 3-4 times before it worked).  [NOTE: I found out later that F12 isn't automatically Enabled for Win 10.  I ran a Windows Update scan and made multiple updates including drivers.]  After updating, you have to do a Restart, which I did.      Same thing, it would start for 5-15 seconds, but then it would stop, never getting past the black screen. The blue light would stay on.
Approach Taken: I was able to bring it up again by Powering it On then Off, On then Off, On then Off 3 times, but this time it took 7-8 tries. This time I saw in the Community online forum information regarding using F2 and needing to set up F12 in something called Insydeh20 Setup Utility (and ZERO How-To use it documents). I also read about power issues and the CMOS potentially being corrupted.  So I decided to do some testing on the Power (unplugged and ran power test) and use the reset hole in the back.  I decided to do a Restart, which I did.      Same thing, it would start for 5-15 seconds, but then it would stop, never getting past the black screen. The blue light would stay on. 
<b>Approach Taken & Should Have Done FIRST:&nbsp; </b>This time I couldn't get it to&nbsp;start. Even though I ran through all of the power tests and reset. It wouldn't start up.&nbsp; However, my wife finally found the computer bag she put in a "safe place" years ago, and it had the recovery USB drive that I created when I got her the laptop. I put it in and Powered On Selecting F2 and went into&nbsp;Insydeh20 Setup Utility. Now I need an guide or manual - but I get ... nothing.&nbsp;&nbsp;&nbsp; I did learn from one place to create a Supervisor Password so I could make changes and use Default Configuration to enabled F12.&nbsp; <b><i>I was able to boot through and this time did what I should have done the very first time I was able to get through the to Windows.</i></b>
  • ID Issue: Went to Control Panel\System and Security\Security and Maintenance\Reliability Monitor  and researched the Application failures, Windows failures, Miscellaneous failures for the past 2 months that this has been going on and wrote them down.
  • ID Issue: Went through Control Panel\All Control Panel Items\Administrative Tools\Event Viewer  and went to Windows Logs => System  and checked the major "Error" messages, and found multiple System Log ; Event ID: 7 ;   "The device, \Device\Harddisk1\DR3, has a bad block"  .  I found others that I worked on later as well.   [NOTE: Select More Information: Event Log Online Help it will take you to the Microsoft Support page where you can enter the Event ID: # and it's description so you can gather more information on the issue]

  • FIX 1:  Run the CHKDSK utility that comes from Microsoft       [NOTE: Don't restart until you perform Fix 2 as well]
         Step One:  In the Search box next to the Windows icon at the bottom left of the screen, Type: cmd and a Command Prompt selection box should come up as you are typing; Select: Run as administrator ;  When User Account Control comes up asking "Do you want to allow this app to make changes to your computer"    Select: Yes
         Step Two: At the C:\WINDOWS\system32> prompt Type>chkdsk C: /f     (Note there are spaces in front of the slashes   C is the drive that you are checking and could be C, D, E, etc.   /f  tells chkdsk to fix any and all errors that it finds  )     You'll be able to monitor the utilities progress throughout the process
  • FIX 2:  Run the SFC utility (System File Checker Scan Command) to now scan and restore corrupted system files that may be causing Boot Issues.  These files were also identified in the Reliability Monitor and the Event Viewer (the Issues identified).  Follow Step One above to bring up the C:\WINDOWS\system32> prompt again and   Type>sfc /scannow    You'll be able to monitor the utilities progress throughout the process
  • Fix 3:  Because I ran the SFC utility on top of/just after running the CHKDSK utility to  fix corrupted files due to the bad sectors, I want to re-run the chkdsk utility at start-up.  Follow Step One again from above to bring up the C:\WINDOWS\system32> prompt and this time Type>chkdsk C: /f /r   (  adding  /r  tells chkdsk to unmount the drive and locate bad sectors on the drive, and then try and recover any and all readable information from them.  If this is the drive you are using, you be asked to allow it to schedule the volume to be checked the nest time the system restarts.  Select "Y" when prompted.   It may take several hours, but it will show the progress. 
Well, anyway, it took a long time to reboot, but this did it.  I had become lazy over the last few years with Win 10.  I was about to trash it and give up.  But I followed the process and it works. Acer still sells eRecovery Media.  If I hadn't found the recovery thumb drive that I created I would have ordered it for $45 and done all of the above once booted up.   Also, Acer search isn't very smart, it won't find Recovery, you have to search for eRecovery media.

I'd still like a Insydeh20 Setup Utility  tutorial.  Anyone ?

Best Answer

  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    Answer ✓
    To access the BIOS menu, press and hold the F2 key, then press the power button to turn the machine on.

    The first BIOS Information tab is not adjustable since it only lists the HDD, memory and model/serial numbers.

    The BIOS Main tab should only be changed to enable the F12 and D2D options if they are not already set those ways.

    The BIOS Security tab should be left as is unless you intend to install another operating system in which case you will likely have to set and save a BIOS supervisor password. Then re-enter the BIOS with the password to disable secure boot.

    The last BIOS Boot tab should also be left as is unless you want to change the boot priority order to boot from a USB connected floppy disk drive (almost never done these days) or a USB pendrive.

    Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    There are dozens of R11 models. Some are even Chromebooks running ChromeOS, not Windows. What's the full model number? R5-xxx? R3-xxx? Jack E/NJ

    Jack E/NJ

  • BuckiRockman
    BuckiRockman Member Posts: 5

    Tinkerer

    It is a R3-131T-P7HA
  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    Answer ✓
    To access the BIOS menu, press and hold the F2 key, then press the power button to turn the machine on.

    The first BIOS Information tab is not adjustable since it only lists the HDD, memory and model/serial numbers.

    The BIOS Main tab should only be changed to enable the F12 and D2D options if they are not already set those ways.

    The BIOS Security tab should be left as is unless you intend to install another operating system in which case you will likely have to set and save a BIOS supervisor password. Then re-enter the BIOS with the password to disable secure boot.

    The last BIOS Boot tab should also be left as is unless you want to change the boot priority order to boot from a USB connected floppy disk drive (almost never done these days) or a USB pendrive.

    Jack E/NJ

    Jack E/NJ

  • BuckiRockman
    BuckiRockman Member Posts: 5

    Tinkerer

    Unfortunately, this issue with the the Acer Aspire R11 not booting, but going to a black screen and sticking didn't remain fixed. I managed to run chkdsk and scf and it fixed it and it worked fine for a week, and then started locking up again.  I ran >chkdsk c: /f  again, but it wouldn't recognize run except with a restart.  It ran before, but you had to set up a restart to run >chkdsk C: /f /r.  I think some of the under lying code is corrupted now because is should have run with /f.  /r requires you to unmount the drive.  It also should have run  >scf /scannow to repair the code, but it wouldn't recognize the code. 

    I'm looking at ordering the Acer erecovery disk to get clean code to restore, but I'm concerned that it may have an earlier version of Windows.  I purchased the R11 in  December 2015, but I think it was an older version of windows, that I upgraded to Win 10 shortly thereafter.  If the disk drive is bad, I'm not sure it's worth replacing in this old of a laptop, although it really liked the upgrade from 4GB of ram to 8GB a couple of months ago.  It may be better to just order a generic Win 10 repair drive and then download anything else that I need from Acer (drivers, etc.)  

  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    It might have shipped with Win8.1. You can easily  determine this if you still have the box with the UPC label on it. The mfg date is imprinted on it and possibly on a label affixed to the laptop itself. From the date, we can usually determine if it was Win8.1 or Win10. There are other ways as well.

    From your chkdsk description and results, I'm not sure if your booting from a solid state emmc chip or and actual HDD. If the latter, I'd hafta guess that the HDD is failing due to the read/write head stylus physically touching the spinning platter. More bad sectors will crop up till eventually it won't boot. Then no longer readable. If the former emmc chip, then it gets more complicated. You can probably determine which you have if you can boot to Windows, press the Win+R keys, then enter 'diskmgmt.msc'. In the box that pops up, it should show the emmc and/or HDD installed.

    Jack E/NJ

    Jack E/NJ