Acer Predator Helios 300(Processor i5 8th Gen ) - Screen went black and No LED is glowing.

YashGupta_2000

Hello,
I was using my laptop normally, browsing on chrome. Suddenly the screen went black and power LED was glowing at the time. I thought maybe the battery got discharged. So I kept the laptop on charging and tried restarting the laptop, but now even the LED's stopped working. The laptop was dead. I called the acer customer care, on which they suggested to click the reset button on the back of laptop, which I tried and still it didn't work.
Then I went to an authorized Centre for repairing in Vellore, where they told me The Motherboard is gone!!! 
I didn't do any heavy gaming or use any heavy softwares.
Now since my warranty period expired a month ago. The Acer customer care refused for any sort of help and asked to get to any local laptop repair shop.
It's been more than 6 months now and still my laptop didn't get any sort of assistance. Locally I asked the price for the similar motherboard (using serial no.) .
They are telling the price to be around 35K-40K. The cost of my whole laptop is 55K and I'm asked to pay a hefty amount of 40K. Is this some kind of joke going??

• Is this the built quality of Acer ?
• The acer customer care seems non-cooperative.
• They act as if they don't care at all.
• I need a solution from the technical team of Acer Support.
• Now after investigating I heard from many others the "THE CAREFREE NATURE OF ACER SUPPORT" ,"THE BUILD QUALITY OF ACER PREDATOR IS VERY POOR", "There is issue with helios 300 motherboard".

I need the acer support team to look into the matter gravely and take action to help their customers as soon as possible!!
Thank You.

Manny-Acer_Retired

YashGupta_2000 said:

Hello,
I was using my laptop normally, browsing on chrome. Suddenly the screen went black and power LED was glowing at the time. I thought maybe the battery got discharged. So I kept the laptop on charging and tried restarting the laptop, but now even the LED's stopped working. The laptop was dead. I called the acer customer care, on which they suggested to click the reset button on the back of laptop, which I tried and still it didn't work.
Then I went to an authorized Centre for repairing in Vellore, where they told me The Motherboard is gone!!! 
I didn't do any heavy gaming or use any heavy softwares.
Now since my warranty period expired a month ago. The Acer customer care refused for any sort of help and asked to get to any local laptop repair shop.
It's been more than 6 months now and still my laptop didn't get any sort of assistance. Locally I asked the price for the similar motherboard (using serial no.) .
They are telling the price to be around 35K-40K. The cost of my whole laptop is 55K and I'm asked to pay a hefty amount of 40K. Is this some kind of joke going??

• Is this the built quality of Acer ?
• The acer customer care seems non-cooperative.
• They act as if they don't care at all.
• I need a solution from the technical team of Acer Support.
• Now after investigating I heard from many others the "THE CAREFREE NATURE OF ACER SUPPORT" ,"THE BUILD QUALITY OF ACER PREDATOR IS VERY POOR", "There is issue with helios 300 motherboard".

I need the acer support team to look into the matter gravely and take action to help their customers as soon as possible!!
Thank You.

I am very sorry to hear that your motherboard is dead on your Helios 300, unfortunately, the Acer community is not a direct portal to customer service or technical support, their now way to escalate here your request, you need to contact your local support and request the review or make the escalation with a superior so it can be looked at, i understand you mentioned that the unit was 1 month out of warranty when contacted the local repair center and now 6 months have passed so that might be the reason the couldn't help you. 

Note: This thread will be now closed. 

Sorry for the incontinences,
Acer-Manny