New PH717-71 issue No. 1 - microphone array and sennheiser g4me zero headset MIC very low level

MikiF
MikiF Member Posts: 25 Troubleshooter
edited November 2023 in 2020 Archives
Hello guys,
 brand new predator helios 700. BIOS 1.10 (win 10 pro) - original drivers from acer - I had this problem with mic input low level already on previous predator 15. But there it has been possible to bosst the level by using windows boost. 

The problem is, that on the new predator 700 helios even with the boost settings set to +30dB - it is simply ignored. no change at all. I am able somehow to use the internal mic of the laptop but it is very silent as well (or at least it looks when testing the input signal in w10 enviroment) - if boostet it catches lot of enviromental noises.  But definitely I am unable to use my headset :( ... it is the flagship of Sennheiser  G4ME ZERO .  I already called to our acer support and they just confirmed I have nothing wrong on my end.

I bought another in this case koss headset because I simply need to use it because of my work. So I will test and see when receive but definitly this looks more like problem with drivers cause the sennheiser headset is working with another laptop excepting both predators flawlessly. And I am not alone with this problem I saw this topic at reddit as well as in example here ... https://forums.tomsguide.com/threads/new-sennheiser-game-zero-extremely-low-microphone-volume.110940/ . It is really shame for acer to have the TOP flagship gamming laptop worth almost $ 5000 and experience such fundamental problems :( ... 

So any Idea what I could do more?

Answers

  • MikiF
    MikiF Member Posts: 25 Troubleshooter
    pls delete this one as well, duplicate ... already posted