How do I get repair for XB270H Monitor?

PBuchanan
PBuchanan Member Posts: 2 New User
edited February 2024 in 2020 Archives
my monitor SNID: XXXXX is stuck at 60Hz, and has been for over a year. I am successful in getting other monitors to run higher refresh rate on same PC and have moved the monitor to other computers and still locked at 60Hz. I am tech savvy enough to do a clean driver install, check windows setting, replace DP cable, check Nvidia settings, install old drivers and disable driver signing. I was wanting to send the monitor in for repairs but when I open the ACER Customer Self Service site it says it cannot find the item by SNID.

Edited the content to hide sensitive information.
Acer-Samuel

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