Acer Nitro 5 Model AN515-52 USB 3.0 problem

Fallen_Her0
Fallen_Her0 Member Posts: 8

Tinkerer

edited October 2023 in 2020 Archives
I got a Seagate External Hard Drive back in October 2017. I bought this laptop back in October 2018. I wasn't told that I shouldn't be watching movies or playing games while the files were still on the External Hard Drive so disaster struck. I think my USB 3.0 port is broken. Whenever I tried to plug in the Seagate External Hard Drive, it would take 5 minutes to load the disk, then once it was loaded, I cannot do anything with the files (copy, delete, rename). I think because of that as well, my Seagate Drive also died in the process.

Now I tried to use a new WD Elements External Hard Drive and when I tried to plug it in the USB 3.0 port, it would make the same issue as with my previous Seagate External Hard Drive (loadup is almost 5 minutes, once loaded I cannot do anything). Can I still troubleshoot the problem or am I going to be forced to take it into the shop again?

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Go to Device Manager and click the arrow on Universal Serial Bus Controllers. Are there any flags on any thing marked USB?
    Right click it and uninstall and reboot.

  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    philetus said:
    Go to Device Manager and click the arrow on Universal Serial Bus Controllers. Are there any flags on any thing marked USB?
    Right click it and uninstall and reboot.

    Actually, there aren't any flags on all the USB drivers when I connect the WD External Hard Drive. I even tried to uninstall and reinstall all the USB drivers when I first encountered the problem in my Seagate Hard Drive but it didn't do anything.

    *Update - the WD Elements works just fine on my USB 2.0 port. I was able to successfully transfer files there.
  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Do a Clean boot and see if it is still slow when you plug it in to USB 3.0 port .
    Search the the event viewer in windows, click on "windows logs" option and then on "system". Do a test by plugging any of your HDD to USB3.0. Then right-click over "system" and refresh the list. 
  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    philetus said:
    Do a Clean boot and see if it is still slow when you plug it in to USB 3.0 port .
    Search the the event viewer in windows, click on "windows logs" option and then on "system". Do a test by plugging any of your HDD to USB3.0. Then right-click over "system" and refresh the list. 
    I performed the Clean Boot and plugged in the WD Elements Hard Drive. It never loaded.

    When I opened the Event Viewer > Windows Logs > System. I tried to refresh it a couple of times but nothing happened. These are the results when I connected the External Hard Drive through the USB 3.0 port. :

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    It's either a damaged usb port or Windows.
    Open a command prompt as Administrator and run sfc /scannow  If you haven't used it before read this:
    https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161
    If this doesn't fix it, you may need to refresh Windows.
  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Did you uninstall anything that says USB 3.0 without the external HDs plugged in and reboot?
  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    philetus said:
    Did you uninstall anything that says USB 3.0 without the external HDs plugged in and reboot?
    Yup. That was the one of the first things I did when I encountered the problem.
  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    edited June 2020
    philetus said:
    It's either a damaged usb port or Windows.
    Open a command prompt as Administrator and run sfc /scannow  If you haven't used it before read this:
    https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161
    If this doesn't fix it, you may need to refresh Windows.
    Yes, while I was searching for other troubleshooting information, I stumbled upon another forum that said maybe a run of the System File Checker should fix the problem. I tried it, said it fixed some issues but it also didn't work. The External Hard Drive would still load slowly and after that, if I tried to access it, it would freeze the laptop.  
  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    philetus said:
    It's either a damaged usb port or Windows.
    Open a command prompt as Administrator and run sfc /scannow  If you haven't used it before read this:
    https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161
    If this doesn't fix it, you may need to refresh Windows.
    Yup, while I was searching for other troubleshooting information, I stumbled upon another forum that said maybe a run of the System File Checker should fix the problem. I tried it, said it fixed some issues but it also didn't work. The External Hard Drive still would still load slowly and after that, if I tried to access it, it would just freeze the laptop.  
  • Probably the USB 3.0 port is having problems. However, check to see if a battery reset solves the problem:
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  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    Probably the USB 3.0 port is having problems. However, check to see if a battery reset solves the problem:
    Sorry, a battery reset didn't solve the problem. For now I'm thinking about what philetus said, would a fresh Windows fix it?
  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    If the port itself is not damaged, I would think a refresh would fix it. Something is causing all those errors in the system logs.
  • Fallen_Her0
    Fallen_Her0 Member Posts: 8

    Tinkerer

    philetus said:
    If the port itself is not damaged, I would think a refresh would fix it. Something is causing all those errors in the system logs.
    I recently finished refreshing Windows. Unfortunately, the USB 3.0 port still won't function normally. I guess I'll take it to the shop for the second time. Thanks for the help and advice @philetus and @egydiocoelho !
  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)