Acer Service Proof of Purchase ignore me

KoDim97

Hey everyone.
I bought my laptop SF315-52G-82TV-US on 6 June 2019.
Unfortunately, I've faced the problem with touchpad recently. Physical click does not work properly, I have to push hard on the panel to click was recognized. 
At first, I requested to local Acer service in Russia (I got an international warranty confirmation before in live chat), but they refused and told me to send the request in USA Acer Servies because my laptop was purchased on Amazon. 
I prefer using live chat support, however, after typing my SNID I was surprised to know that the serial number is no longer eligible for warranty support. I was confused and check the status here:

Warranty End Date:

10/10/2019

So, I had only 4 months of warranty.
I found this convenient service exactly for my case, created the request with all necessary information on 05/19/2020, and got the no-reply submission on email. However, I did not get any answer.
I repeated it and again no reaction. How you can see, actually my warranty should end on 6 June. So I can not wait any longer.
Please, tell me, someone, what should I do?

Manny-Acer_Retired

KoDim97 said:

Hey everyone.
I bought my laptop SF315-52G-82TV-US on 6 June 2019.
Unfortunately, I've faced the problem with touchpad recently. Physical click does not work properly, I have to push hard on the panel to click was recognized. 
At first, I requested to local Acer service in Russia (I got an international warranty confirmation before in live chat), but they refused and told me to send the request in USA Acer Servies because my laptop was purchased on Amazon. 
I prefer using live chat support, however, after typing my SNID I was surprised to know that the serial number is no longer eligible for warranty support. I was confused and check the status here:

Warranty End Date:

10/10/2019

So, I had only 4 months of warranty.
I found this convenient service exactly for my case, created the request with all necessary information on 05/19/2020, and got the no-reply submission on email. However, I did not get any answer.
I repeated it and again no reaction. How you can see, actually my warranty should end on 6 June. So I can not wait any longer.
Please, tell me, someone, what should I do?

Sorry to hear that KoDim97, can you please send me a private message with the serial number of your unit and the purchase date and i will see what i kind find on my end, keep in mind that i am not customer support or tech support specialist (for that you can contact Acer support directly here:https://www.acer.com/ac/ru/RU/content/service-contact), the Acer community is not a direct portal to customer service, Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. 

Note: This thread will be closed.

Thanks in advance,
Acer-Manny