Battery 0% available plugged in, not charging on acer E5-522G-8874

RizwanJahangir
RizwanJahangir Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hello,
My acer laptop was working fine and then suddenly it turned off.
Now it is giving me the thing mentioned in the subject, "Battery 0% available plugged in, not charging".

Anyone here that can help me in this regard.

Thanks

Edited the content to hide personal information
Acer-Samuel

Answers

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    Hi @RizwanJahangir
    >>Try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    >>Please open device manager click “Battery” and under Battery, please click “Microsoft ACPI-Compliant Control Method Battery”. Now, do a right click on it, then click “Uninstall”. Confirm that you would like to uninstall the Microsoft ACPI-Compliant Control Method Battery. After the uninstallation process, please restart your computer. As soon as you restart your computer, the Windows will automatically install the driver again. Please check your battery icon on the right bottom side of your Windows screen to see if it is charging.

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  • RizwanJahangir
    RizwanJahangir Member Posts: 2 New User
    edited June 2020
    Hi Sharanji,
    Thank you for the response, I tried both of the methods of resetting the battery and reinstalling the battery drivers. But my problem is still same.

    thanks

    Edited the content to hide personal information
    Acer-Samuel